sales training bangalore

Certificate in Sales & Customer Service

(Online / Distance Learning)

Courses Description

All businesses, whether they operate face-to-face, over the phone or by e-mail, should strive to give their customers the best experience they can in order to maintain relationships, status and success. This course aims to provide those who work in the sales & customer service industry with the information and skills needed to go above and beyond with the customer service that they provide.

Receptionists and front-of-house staff

Call centre workers

Online support staff

Front-line sales and customer service staff

Trade and self-employed workers

Online- E Learning

Course Code: SCS
Duration: 3 Months
Study Material: EPUB/PDF/CD/Flash Viewer
Examination : Online (Multiple Choice Method)
Certificate : Delivery by Register Postal with in 10 days from the Successful Completion.

Course Fees : - (Including SERVICE TAX:15.00%)
Registration Number : AOGPK8000CS002

10% Offer Fees : 4050.00 INR

Other than India : $ 150 USD

For Course Details:

Send an SMS to +91 9597711744 with the text: SCS (space) Your Email.
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  • Fully Online Courses - Study when you want
    Study at your own place
    No classes to attend
    No travel expenses
    Expert trainer support
    Registered Commercial Training Organisation

    Management Courses

    business Management studies, the field involves areas such as human resources, organizational behaviour, business strategy, entrepreneurship, innovation, performance management, communication.

    Sales & Customer Service Studies

    The content of the Customer Service course includes:

    Introduction – the importance of customer service, the cost of poor customer service, internal and external customers, customer expectations, going above and beyond.

    Body Language and Listening – your appearance, open and closed body language, creating rapport, eye contact, the importance of active listening, body language and listening over the phone.

    Communication – self-awareness and confidence, politeness, acknowledging needs, positive phrases, avoiding jargon, beginning and ending interactions, communication over the phone.

    Dealing With Complaints – asking questions, admitting to mistakes, being empathetic, complaints over the phone, e-mail complaints, handling abuse, personal safety, what to do next.

    Evaluating Customer Service – social media, mystery shoppers, feedback and surveys, staff training.

    • What will you achieve from this course?
    • The Sales & Customer Service Essentials Short Course will provide you with the skills and knowledge to:

      Assist customer to articulate needs

      Satisfy complex customer needs

      Manage networks to ensure customer needs are addressed

      Identify customer needs

      Deliver a service to customers

      Monitor and report on service delivery

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