Certificate in Team Leader

Certificate in Team Leader

(Online / Distance Learning)

Courses Description

Frontline managers or team leaders have an important leadership role in the development of efficient and effective work teams. They provide leadership for the team and bridge the gap between the management of the organisation and the team members. This short course will provide you with leadership skills in the workplace so you can aid and support others in accomplishing tasks. You will learn about team planning, supervising the performance of the team and developing team cohesion.

Online- E Learning

Course Code: CTL
Duration: 2 Months
Study Material: EPUB/PDF/CD/Flash Viewer
Examination : Online (Multiple Choice Method)
Certificate : Delivery by Register Postal with in 10 days from the Successful Completion.

Course Fees : - (Including SERVICE TAX:15.00%)
Registration Number : AOGPK8000CS002

10% Offer Fees : 4050.00 INR

Other than India : $ 150 USD

For Course Details:

Send an SMS to +91 9597711744 with the text: CTL (space) Your Email.
Email us : admin@royaleinstitution.com

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  • Fully Online Courses - Study when you want
    Study at your own place
    No classes to attend
    No travel expenses
    Expert trainer support
    Registered Commercial Training Organisation

    Management Courses

    business Management studies, the field involves areas such as human resources, organizational behaviour, business strategy, entrepreneurship, innovation, performance management, communication.

    Team Leader Studies

    The content of the Customer Service course includes:

    Introduction – the importance of customer service, the cost of poor customer service, internal and external customers, customer expectations, going above and beyond.

    Body Language and Listening – your appearance, open and closed body language, creating rapport, eye contact, the importance of active listening, body language and listening over the phone.

    Communication – self-awareness and confidence, politeness, acknowledging needs, positive phrases, avoiding jargon, beginning and ending interactions, communication over the phone.

    Dealing With Complaints – asking questions, admitting to mistakes, being empathetic, complaints over the phone, e-mail complaints, handling abuse, personal safety, what to do next.

    Evaluating Customer Service – social media, mystery shoppers, feedback and surveys, staff training.

    • What will you achieve from this course?
    • The Team Leader - short course will provide you with the skills and knowledge to:

      Plan to achieve team outcomes

      Develop team cohesion

      Participate in and facilitate work team

      Liaise with management

      Model high standards of management performance and behavior

      Enhance organisation's image

      Make informed decisions

    Have a question or need a course details?

    Call us! (or) Just SMS your Interested course name with Email ID to +91 9597711744 (or) Email us : admin@royaleinstitution.com